Exchange & Return
- Product ordered is no longer available in stock
- Payment is not completed and notified to us within 48hrs / 2days from the issue of the order invoice
- We are unable to obtain authorization of payment and/or if we suspect any fraudulent activity
We make the effort to display as accurately as possible of the colours of our products that appear on the website. Do give allowance to some differences in colours/shades due to lightings. The actual colours you see will also depend on your monitor; hence they may slightly differ from the product received.
All the product measurement was measure in flat lay. However, due to batch production, please allow at least 1-2cm difference from the stated measurements.
- No refunds will be provided for delayed shipments unless backorder is cancelled.
If you have received a defective product:
- Defects have to be notified to us via your invoice order within 7 days upon item received.
- Instructions will be given on to how to proceed with the return. Please note that the returned item has to reach us within 5 maximum days after the instruction email is sent.
- The return item must be in brand new condition /in the original state unworn, unwashed & no smell of deodorant / perfume / washing powder and with label tag. Otherwise exchange or refund will be ignored.
- Please note that the return item will be sent back to you within 3 working days via normal courier shipping method. Customers shall have to incur the shipping costs.
- For case-basis exchange / refund, no refunds will be made for products that are still available.
We are not liable for any lost parcel in the exchange/refund process.