No exchange / refund will be made for product that does not fit or not deemed defective. Dovey Diary shall not be responsible for the damage caused during shipping.
We take care to ensure all products are checked and packed before they are shipped. However, if you have received a defective product:
Defects have to be notified to us via your invoice order within 7 days from date of item mailed
Instructions will be given as to how to proceed with the return. Please note that the returned item has to reach us within 5 maximum days after instruction email is sent
Returned item must be brand new/in the original state unworn, unwashed & not smell of deodorant /perfume/ washing powder, otherwise an exchange/refund will be ignored and returned item will be sent back within 3 working days via normal mail. Customers shall have to incur the shipping costs.
For case-basis exchange / refund, no refunds will be made for products that are still available
We are not liable for any lost mails in the exchange/refund process.